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1. Processing Time
Orders are typically processed and shipped within 2 business days of the order placement, excluding weekends and holidays. Processing time may vary during peak seasons. Customers will receive a confirmation email with tracking information once the order has been shipped.
2. Shipping Methods and Rates
We offer the following shipping methods:
Shipping rates are calculated based on the weight of the order and the selected shipping method. The shipping cost will be displayed during the checkout process.
3. Shipping Restrictions
We currently ship to addresses within India. For international orders or shipping to remote areas, additional shipping fees and extended delivery times may apply. Customs duties and taxes for international orders are the responsibility of the customer.
4. Order Tracking
Once your order has been shipped, a confirmation email will be sent with tracking information. Customers can track their orders using the provided tracking number through our website or the carrier's tracking system.
5. Undeliverable Packages
If a package is undeliverable due to incorrect address information provided by the customer or if the package is refused, the customer will be responsible for any additional shipping fees incurred.
6. Lost or Stolen Packages
We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim.
7. Shipping Delays
While we make every effort to ensure timely delivery, we cannot guarantee delivery times. Shipping delays may occur due to unforeseen circumstances, such as weather, natural disasters, or other events beyond our control.
8. Changes to Shipping Information
Customers are responsible for ensuring that the shipping information provided during checkout is accurate. Any changes to the shipping address after the order has been processed may incur additional fees and could delay the delivery.
9. Contact Information
If you have any questions or concerns regarding our shipping policy, please contact our customer support team at mahealthcare52@gmail.com
